Shipping policy
Q1) Where do you ship from?
A. All our jewelry ships directly from our factory in India.
Q2) How can I track my order?
A. Once your jewelry is packed and ready to ship, we’ll send an email to the address you used at checkout with your FedEx tracking number, so you can easily follow your order’s journey.
Q3) How are shipping charges calculated?
A. Shipping costs will be calculated at checkout based on your location and the shipping method chosen. Shipping is free for orders over $500
Q4) How long does it take to process and ship my order?
A. All orders are processed within 15 days after placement, followed by the transit time.
Q5) How long will my order take to deliver after it has been shipped?
A. Typical shipping times are 3–5 business days. Transit time may vary based on destination.
Q6) Does my order need a signature upon delivery?
A. Yes, we require a signature to ensure your jewelry is delivered securely.
Q7) Do you ship to PO Box addresses?
A. Unfortunately, we don’t, as all orders require a signature upon delivery.
Q8) What should I do if my order is marked as delivered but I haven’t received it?
A. If your order is marked as delivered but hasn’t reached you, please contact us at love@victoriachangs.com with your order number, and we’ll investigate the issue right away.
Q9) How are duties and taxes managed for the USA? Will I have to pay import taxes and duties upon delivery?
A. For orders shipped to the US, all import duties and tariffs are included in the final price, so you won’t need to pay anything extra upon delivery. However, since we collect sales tax for California, you may be required to pay state sales tax in the US.
Q10) What should I do if my shipment is delayed or lost?
A. If your order is delayed or lost in transit, please contact us at love@victoriachangs.com. We will work with the carrier to resolve the issue as quickly as possible.